Terms of Service

1. Agreement to terms

These Terms of Service (“Terms”) are a binding agreement between you and milkyway.chat (“we”, “us”) governing access to and use of milkyway.chat at https://www.milkyway.chat (the “Service”).

By creating an account, subscribing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of the service

milkyway.chat is a web application that provides access to third-party AI models and related features (e.g. chat, file attachments, live search, image generation, voice, math modes) in a unified interface.

We may modify, suspend, or discontinue features at any time. We do not guarantee uninterrupted availability or compatibility with any specific model or provider.

3. Eligibility

You must be at least 16 years old (or the age of digital consent in your jurisdiction) and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

4. Accounts and security

• You are responsible for maintaining the confidentiality of your account.
• You must provide accurate information and keep it up to date.
• You are responsible for all activity under your account, including prompts and uploaded content.
• Notify us immediately at privacy@milkyway.chat if you suspect unauthorized access.

5. Subscriptions, billing, and refunds

Pro plan: $14.99/month, billed recurring via Stripe until cancelled. Cancelling stops future charges; access continues until the end of the paid period unless otherwise stated at checkout.

Lifetime plan: $149.99 one-time payment for long-term access subject to these Terms. Lifetime refers to the life of the Service, not your lifetime — see Section 13 regarding termination and discontinuation.

Prices may change for new subscriptions; we will give notice where required by law. Taxes may apply. Payments are processed by Stripe; their terms also apply.

Refunds: Except where required by applicable consumer law (e.g. EU withdrawal rights for distance contracts where applicable), payments are generally non-refundable once the billing period has started or the Lifetime plan is activated. Contact privacy@milkyway.chat for billing disputes.

EU/UK consumers: You may have a statutory right to withdraw from a distance contract within 14 days. If you begin using the Service immediately upon purchase, you may lose the withdrawal right once performance has begun with your prior express consent, as permitted by law.

6. Lifetime plan and API keys

Lifetime subscribers may provide their own API keys for third-party providers. You are solely responsible for:

• Compliance with each provider’s terms and pricing
• Security and rotation of your keys
• Any charges incurred on your provider accounts

We store keys to operate the Service for you but are not liable for provider outages, rate limits, or policy changes by those providers.

7. Acceptable use

You agree not to:

• Violate any law or third-party rights
• Upload malware, illegal content, or content you lack rights to use
• Generate spam, harassment, deepfakes of real persons without consent, or CSAM
• Attempt to bypass security, rate limits, or access controls
• Reverse engineer, scrape, or resell the Service except as permitted by law
• Use the Service to develop competing models using our systems in prohibited ways
• Share account access in a way that violates your plan or these Terms

We may suspend or terminate accounts that violate these rules or pose risk to the Service or others.

8. AI outputs and disclaimers

AI-generated content may be wrong, biased, offensive, or outdated. Outputs are provided “as is” for informational purposes only.

Not professional advice. The Service does not provide medical, legal, financial, tax, or other professional advice. Consult qualified professionals for such matters.

You are solely responsible for reviewing outputs before relying on them or sharing them, especially in academic, employment, or regulated contexts.

9. Your content

You retain ownership of content you submit. You grant us a worldwide, non-exclusive license to host, process, transmit, and display your content solely to operate and improve the Service, including sending prompts to AI providers as you direct.

You represent that you have all necessary rights to your content and that it does not infringe others’ rights.

10. Our intellectual property

The Service, including software, design, branding, and documentation (excluding your content and third-party models), is owned by us or our licensors. These Terms do not grant you any right to our trademarks or brand except as needed to use the Service.

11. Privacy

Our Privacy Policy explains how we handle personal data. It is incorporated into these Terms by reference.

12. Termination

You may stop using the Service and cancel subscriptions at any time through account settings or Stripe customer portal where available.

We may suspend or terminate access for breach of these Terms, non-payment, legal requirements, or to protect the Service. Upon termination, your right to use the Service ends; we may delete data per our Privacy Policy and retention practices.

13. Disclaimers and limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) EUR 100, EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING MANDATORY CONSUMER RIGHTS IN THE EEA/UK).

14. Indemnification

You will indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our intentional misconduct or gross negligence.

15. Governing law and disputes

These Terms are governed by the laws of Germany, excluding conflict-of-law rules, except where mandatory consumer protection laws of your country of residence provide otherwise.

If you are a consumer in the EEA/UK, you may also bring proceedings in the courts of your place of residence. For business users, exclusive jurisdiction shall be the competent courts in Germany, unless mandatory law provides otherwise.

EU consumers may use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in consumer arbitration boards unless required by law.

16. Changes to terms

We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after changes become effective constitutes acceptance, except where applicable law requires explicit consent.

17. Contact

milkyway.chat — privacy@milkyway.chat — https://www.milkyway.chat